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Questions we get asked
Open a question to read its answer. If yours is not here, WhatsApp is the fastest way to an answer.
How do I pay?
You order first, then send the total by M-Pesa, Airtel Money or CRDB transfer. The numbers appear at checkout and again on your confirmation. There is no card payment and no gateway — nothing is charged automatically.
When will you confirm my order?
Usually within a few hours during working hours, and always the same day if you order before 18:00. Every order is checked and answered by hand — there is no automated dispatch.
Why is there no size to choose?
Every piece is cut generously and listed with its own flat measurements — length, bust, sleeve and hem sweep. One stock count covers the whole piece. Send your height on WhatsApp and we will tell you how it will fall.
What does “only one left” mean?
Exactly that. Pieces are made in runs of four to eight, and the number on the page is what is physically on the rail. When you place an order the piece comes off sale immediately and is held for 24 hours while you pay.
Can I get a sold-out piece re-made?
Sometimes. Fabric is bought in small lots, so a re-make may come back in a different colour or weight. Ask on WhatsApp with the piece name and we will tell you what is possible.
How much is delivery?
Dar es Salaam is TZS 5,000 and arrives in 1–2 days. Arusha, Mwanza and Dodoma are TZS 8,000 by bus parcel, 2–3 days, with the bus fare paid on arrival. Anywhere else in Tanzania is quoted on WhatsApp. Pickup in Mikocheni is free.
Can I return something?
Unworn, tags on, within seven days — message us first so we know it is coming. Return transport is yours. If the piece was wrong or faulty, it is ours and we cover it.
Do you ship outside Tanzania?
Not through the website yet. We have sent pieces to Nairobi and Kampala by arrangement — message us and we will quote the courier before you pay anything.